1xwin Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") sets out the basis on which 1xwin ("the Company", "we", "us", "our") processes the personal data of individuals ("you", "your", "the Player") who access or use the 1xwin online casino and sports betting platform at https://1xwin.im ("the Platform"). This Policy applies to all personal data collected through the Platform, including data collected during registration, account use, payment processing, customer support interactions and any other service provided by 1xwin.

By registering an account on the 1xwin Platform or by continuing to use the Platform after this Policy has been communicated to you, you acknowledge that you have read and understood how your personal data will be processed as described herein. If you do not agree with this Policy, you must cease using the Platform and may request account closure by contacting our support team.

This Policy should be read together with the 1xwin Terms and Conditions and the Responsible Gaming Policy, both of which are available on this Platform. In the event of any inconsistency between this Policy and those documents, this Policy shall prevail in respect of privacy and data protection matters.

2. Data Controller

For the purposes of applicable data protection legislation, 1xwin acts as the data controller in respect of the personal data it collects and processes through the Platform. As data controller, 1xwin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly and transparently.

If you have any questions about this Policy or about how your personal data is handled, you may contact us at: [email protected]

3. Information We Collect

3.1 Registration Data

When you create a 1xwin account, we collect: your full name, date of birth, residential address, email address, Pakistan mobile number (format 03xxxxxxxxx), and the password you set for your account. This information is necessary to open and maintain your account and to verify your eligibility to use the Platform.

3.2 Identity Verification Data

To comply with anti-money laundering (AML) requirements and to verify that you are at least 18 years of age, we may collect copies of government-issued identification documents such as your CNIC (Computerised National Identity Card), passport or driving licence. We may also request proof of address documents such as a recent utility bill. These documents are collected only when you initiate a withdrawal or when our compliance procedures require verification.

3.3 Financial Data

When you make deposits or withdrawals, we collect information relating to the payment method used. This may include your JazzCash or Easypaisa wallet number, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah transfers, or USDT TRC20 wallet address. Full financial instrument details such as card numbers are processed directly by our payment service providers and are not stored by 1xwin in unencrypted form.

3.4 Transaction and Gaming Data

We maintain records of all deposits, withdrawals, bets placed, games played, bonus credits and redemptions, and account balance movements. This data is used for account management, dispute resolution, fraud prevention and regulatory compliance.

3.5 Technical and Usage Data

When you access the Platform, our servers automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration and clickstream data. This data is used to maintain Platform security, optimise performance and improve the user experience.

3.6 Communications Data

We retain records of communications between you and 1xwin's customer support team, including live chat transcripts, emails and any other correspondence. These records are used to resolve disputes and improve service quality.

3.7 Responsible Gaming Data

Where you use the Platform's responsible gaming tools – such as deposit limits, session reminders, loss limits, cool-off periods or self-exclusion – we record your preferences and the dates on which restrictions were applied or lifted. This data is used solely to enforce your chosen restrictions.

4. How We Use Your Information

1xwin uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining and managing your 1xwin account, including processing login requests, account settings changes and balance management;
• Payment processing: Processing deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, and bank transfers through HBL, UBL, Meezan Bank and Bank Alfalah;
• Identity verification and AML compliance: Verifying your identity and age before processing withdrawals and as required by applicable regulations;
• Fraud and security: Detecting, investigating and preventing fraudulent transactions, unauthorised account access and other unlawful activity;
• Customer support: Responding to your queries, complaints and support requests;
• Responsible gaming: Enforcing player-set restrictions and identifying potential problem gambling behaviour in accordance with our Responsible Gaming Policy;
• Platform improvement: Analysing usage patterns to improve Platform performance, game selection and user experience;
• Legal compliance: Complying with applicable legal and regulatory obligations.

1xwin does not sell your personal data to third parties for their marketing purposes. We do not use your data for profiling or automated decision-making that produces significant legal or similarly significant effects on you, except for fraud detection systems where manual review is available upon request.

5. Legal Basis for Processing

1xwin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 1xwin, including account management, payment processing and game provision;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, age verification and record-keeping requirements;
• Legitimate interests: Processing necessary for 1xwin's legitimate interests, including fraud prevention, Platform security, service improvement and customer support, where those interests are not overridden by your data protection rights;
• Consent: Where processing is based on your consent (for example, optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Cookies and Tracking Technologies

The 1xwin Platform uses cookies and similar tracking technologies to operate certain Platform functions, remember your session, and analyse usage patterns. Cookies are small text files stored on your device by your browser at the request of the Platform.

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable you to log in, maintain your session, and use core Platform features. You cannot disable essential cookies without impairing Platform functionality.

6.2 Analytics Cookies

We use analytics tools to understand how players interact with the Platform. Analytics cookies collect information about the pages you visit, the time you spend on each page and any errors you encounter. This data is aggregated and anonymised where possible.

6.3 Managing Cookies

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Platform. Continued use of the Platform following the display of our cookie notice constitutes acceptance of our use of cookies as described in this section.

7. Sharing of Personal Data

1xwin does not sell, rent or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, card networks and cryptocurrency processors, to facilitate deposits and withdrawals;
• Identity verification services: Third-party KYC providers engaged to verify identity documents and perform age verification checks;
• Game software providers: Software studios that supply the games available on the Platform may receive limited technical session data necessary to operate those games;
• Fraud prevention services: Specialist providers engaged to detect and prevent fraudulent transactions and account abuse;
• Regulatory and law enforcement authorities: Where required by applicable law, court order or regulatory direction, we may disclose data to relevant authorities. We will notify you of any such disclosure to the extent permitted by law.

All third-party service providers are contractually required to process your personal data only as instructed by 1xwin and to maintain appropriate security standards.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 1xwin takes steps to ensure that your data receives a level of protection equivalent to that provided under applicable data protection standards. This may include the use of contractual safeguards with the receiving parties.

9. Data Retention

1xwin retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory and audit obligations. Transaction records and identity verification documents are typically retained for a minimum of five (5) years following account closure, in line with AML record-keeping requirements. Customer support communications are retained for three (3) years following the resolution of the relevant interaction.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

10. Security of Personal Data

1xwin implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, role-based access controls limiting data access to authorised personnel only, regular security assessments and penetration testing, and intrusion detection and monitoring systems.

Notwithstanding these measures, no data transmission over the internet and no storage system is entirely secure. We cannot guarantee the absolute security of your data and encourage you to use a strong, unique password for your 1xwin account and to enable two-factor authentication where available.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 1xwin:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: In certain circumstances you may request deletion of your personal data, subject to our retention obligations under applicable law;
• Right to restrict processing: You may request that we limit processing of your data in certain circumstances;
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a machine-readable copy of your data;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] or via live chat. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

12. Children's Privacy

The 1xwin Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Platform, please contact us at [email protected] immediately.

13. Changes to This Policy

1xwin may update this Privacy Policy from time to time. Material changes will be communicated to registered Players by email and/or by a prominent notice on the Platform. The "Last updated" date at the top of this Policy will reflect when changes were most recently made. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

14. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy complaint, please contact the 1xwin team:

• Live chat: Available 24/7 within your logged-in 1xwin account
• Email: [email protected]

We aim to acknowledge all privacy complaints within 48 hours and to resolve them within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.